Artisa will pack and send your purchased cheese in chilled boxes to all capital cities or major regional centres within Australia. If you feel your particular address falls outside these areas please contact us to check. It is often surprising to learn the reach of areas that 'next day' delivery services do in fact service. (We use both Toll Prioity and Australia Post - see comments below)
Sorry, we do not ship overseas.
We ship online purchases of cheese mainly utilising the Toll Prioity Overnight Service and depending on circumstances sometimes Australia Post Express Post.
NB: Toll Priority do not deliver to PO Box addresses.
The Toll Prioity Overnight Service network aims to deliver goods within 1 business day to most major cities, regional centres and even many rural areas. The majority of other areas fall within another day or two.
Orders for cheese are normally dispatched on Tuesdays. This is to ensure that where possible, you receive your goods in perfect condition within the normal one business day delivery timeframe and to not have your delivery held over into a non-business day weekend or public holiday.
In response to Coronavirus (COVID-19) pandemic, we are now offering free shipping for all online orders of Artisa cheese* of $65 or more.
NB All online orders have a minimum order requirement of $65 for free shipping to apply.
For cheese product purchases totalling less than $65, a $38 shipping charge will apply. This shipping charge simply reflects the true costs involved in express shipping, cool chain packaging and the labour required to ensure your purchase arrives in perfect condition.
Cheese making kits are an exception: These are shipped by conventional parcel post ( ie NOT by express or overnight services). This is because they do not have cool chain shipping requirements thus saving considerably on packaging and freight costs.
* Please note. If you are ordering a cheese making kit, you will have to order this seperately to any cheese purchase ie as a new transaction. This is because shipping requirements for cheeses are very different to those for cheese making kits.
Cheese making kits less than $65 incur their own individual shipping rates. These are typically within the $15 range. Cheese making costing kits of $65 or more have shipping included in the list price.
We mostly use Toll Prioity Overnight Service for delivery for online cheese purchases. We have found the Toll Prioity Overnight Service to be reliable in the vast majority of instances.
Please note though
TOLL PRIORITY will not leave a delivery without receiving a signature.
Toll Priority do not deliver to PO Box addresses.
Accordingly please provide a delivery address where someone will be present to receive your order and have them place it into a refrigerator upon receiving your package.
All our Toll Prioity Overnight Service shipments of Artisa Cheese products are packed in a polystyrene eski lined with additional metalised bubble wrap complete with ice Ice sheets. These have been found to provide sufficient physical and temperature protection for a typical 24-36 hours Toll Prioity Overnight Service delivery. Please reuse as much of the packaging as you can in order to maximise its life and minimise its impact on the environment.
Even an eski packed well packed with ice has its limits on how much heat is can endure - Artisa cannot take responsibility for product that gets too warm and spoils. If you follow our recommendations for ordering, this situation is highly unlikely to occur.
Once dispatched, you will receive an email that includes a tracking details.
Please use these details to know when to expect delivery so you can ensure someone will be there to receive your order.