Terms & Conditions
Acceptance of termsThese terms and conditions govern all supply of goods and services ("products") by (Artisa", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.artisa.com.au ("the website"). They are effective from January 11 2017 and will replace all earlier Artisa terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).
If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
Availability and supplyAll orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.
Delivery and delivery chargesPrices for goods and services stated on our website are exclusive of any applicable delivery charges.
The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.
We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed. In most instances, goods will be dispatched via Australia Post's Express Post service unless otherwise notified.
PricingAll prices are in Australian Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.
An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.
Payment optionsWe accept the following credit cards:
Visa and MasterCard
We also accept payment from your PayPal account if you have one.
Credit Card SecurityAll payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.
Click here to for PayPal's terms.
Shipping and deliveryArtisa ships to addressed only within Australia.
Shipping costs and calculations are based on Australia Post Express Post rates unless otherwise stated.
To ensure Artisa products arrive to you in the very best possible condition, Australia Post Express Post services are utilised. As per Australia Posts terms and conditions for Express Post services, you can expect your goods to arrive the next business day after dispatch from Artisa if you live in a major centre and if not, certainly very soon thereafter.
Artisa takes great care to protect your purchase by packing it in suitably strong packaging complete with temperature insulation and cold-pack(s) for temperature control, These should keep your purchases within an acceptable range of domestic refrigerator-like temperatures for at least 48 hours.
Artisa ships previous weeks orders every Tuesday unless otherwise stated.
Australia Post Express Post offers product tracking.
Tracking number details can be viewed in the invoice that is emailed to purchasers after product dispatch .
Please note though TOLL PRIORITY will not leave a delivery without receiving a signature.Toll Priority do not deliver to PO Box addresses. Accordingly please provide a delivery address where someone will be present to receive your order and have them place it into a refrigerator upon receiving your package.
ReturnsWe do not provide a refund if you changed your mind about a particular purchase, so please choose carefully. If goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Applicable law and jurisdictionUnless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of Australia. The Courts of Australia shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
Artisa highly respects the privacy of your personal information.
Artisa will never sell, pass on, or distribute this information to any other party.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law.
We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
We only use personal information that we collect about you to
1) provide products and services to you and to administer orders and payments relating to your purchases from us.
2) send the occasional newsletter email to you.
If at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.
You can request details of your personal information that we hold, and ask us to correct it, at any time.
General ConditionsWe reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.artisa.com.au.
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.